02 Support
Billing, subscriptions and how to reach us.
Everything below applies to the subscriptions we sell. Project work — photography, video, design — is quoted and invoiced separately, and is never charged to a card on this site.
Subscriptions and payment
What is sold
Access to a web application, by subscription. Access opens as soon as the payment is accepted — there is nothing to ship.
Plans
Monthly or yearly. Prices are shown before payment, on the page where the subscription is taken.
Payment
Card, processed by Stripe. We never see, handle or store card numbers.
Renewal
Automatic at the end of each period, at the same price, until it is cancelled.
Cancellation
At any time, by the customer, from their own account settings. Access runs to the end of the period already paid; nothing renews afterwards.
Refunds
A refund of the current period can be asked for by email. We look at it in good faith, and say yes when the service went unused.
Invoices
Issued automatically for every payment and available from the customer's account.
Support
By email, at contact@gam-communication.com. We answer within one business day.
If something goes wrong
A payment failed
The card is tried again over the following days. Access stays open in the meantime, and we write to the account address before anything is suspended.
A charge you do not recognise
Write to us before disputing it with your bank. We find the account, explain the charge and refund it if it was ours to refund — it is faster for everyone.
The service is down
Tell us what you were doing and when. We watch our own services, but a customer noticing first is the fastest alert we have.
You want to leave
Cancel from your account settings, export your data, and nothing renews. No call, no retention form, no questions asked.
Write to us
One address, one business day.
Writing from the address on your account gets you the fastest answer.